How safe is this service and live chat?Last Updated: June 20, 2019
Our live chat service provided at https://glow.mortgage/ is secure. It is much safer than sending documents by email which has always been the traditional way to send documents to mortgage brokers.
We use Amazon Web Services. AWS sets the industry standard when it comes to security, policies, and architecture. We trust them along with hundreds of millions of other companies, including HMRC, AirBnB, and Expedia.
Customer Files and Folders
In addition, everyone on our team has two-factor authentication setup for their accounts where possible, which means that nobody can access their accounts (or customer folders) without a security code sent to our mobile devices at the time of attempted login.