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Some helpful information to get you started. These articles do not constitute personal advice or recommendation.
Getting a Quote
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Supported Internet Browsers
Mortgage Results Not Returned
Help with Alerts & Warnings
Live Chat
What advice service does your live chat provide?
How safe is this service and live chat?
How long is the wait for a live chat?
Accessing our Website
First Time Buyer
How much can I borrow or get for a mortgage?
What documents are needed for a mortgage application?
Can you help with bad credit?
Can you help with Gifted Deposits?
Help to Buy & Shared Ownership
How much of a Deposit will I need?
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Remortgage
Do I need a solicitor for a remortgage?
Do I need to fill out a mortgage application form?
What documents are needed to remortgage?
How long does it take to remortgage?
Can I speak to a Remortgage Broker?
Commercial or Overseas
Do you arrange mortgages for commercial properties?
Do you arrange mortgages for properties in Europe (EU)?
General
Can I get a mortgage if I'm on maternity leave?
Can you help with advice for a friend or family member?
How does Gambling and Spending affect your chances of getting a mortgage?
Can I/we get a UK mortgage if our earnings are paid in Euros or another currency?
Can you get a mortgage when retired?
Can I use my own solicitor?
See all 13 articles
About Glow
Will I be speaking to a fully qualified mortgage advisor?
Will you carry out a credit check on me?
How can I check you are FCA authorised to provide mortgage advice?
How long will it take to get me a quote?
Are you independent and which lenders can you approach?
How safe and secure is Glow?
See all 8 articles
Application in Progress
How long will it take to get a mortgage offer?
Valuation/Survey Assistance
Getting an update on your mortgage application
How do I securely upload documents?
How do I improve my chances of getting a mortgage offer?
When will my first mortgage payment be?